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Frequently asked questions
How do I list my charger?
Open the app, tap the side menu, and choose Add a Charger. Set the location, connector type, hours of availability, and price per session. Your listing goes live after a quick review by our team, usually within a day.
How do payments work?
Voltyks is a marketplace that connects drivers with charger owners. Drivers see the full charging cost upfront before confirming a session, and charger owners see exactly what they will earn. Voltyks service fees are not refundable per our Terms of Service.
How do I get paid as a charger owner?
Every session shows you the amount you will earn before it begins. Your Voltyks Wallet holds any credits or dues per our Terms of Service.
How does cancelling a session work?
You can cancel a session from within the app. Per our Terms of Service, Voltyks service fees are not refundable. Any related credits or dues are reflected in your Voltyks Wallet.
How do I close my account?
To close your account, email voltyks.inc@gmail.com from your registered email address. Our team will verify your identity and process the request. Transaction records may be retained where Egyptian tax and financial law requires.
What does the Voltyks Store sell?
Chargers are live in the app today, covering AC wall units from 7 kW to 22 kW and DC fast charging for commercial sites. Golf Cars, Scooters and Accessories are all coming very soon. Everything is vetted by our team before it reaches the catalog, and we source directly and pass the savings on, so prices beat the dealer market. Tap Store in the app to browse.
Do you sell electric golf cars?
Yes, and they are coming very soon. We supply electric golf cars for compounds, resorts, clubs and courses, in passenger and utility configurations, sourced directly the same way we source our chargers. The aisle is already in the app, so download Voltyks to be first in line when stock lands. If you need one sooner, get in touch with the number of seats and the use case.
How does reserving a product work?
Open a product, choose your quantity, and tap Reserve For Free. Reserving is free, needs no card and commits you to nothing. It simply tells us you want the product, and it then shows as Already Reserved in your list. You can change the quantity or cancel any time from My Reservations. There is no cart and no online checkout.
What happens after I reserve?
Our team contacts you to confirm availability, answer any installation questions, and agree payment and handover. Nothing is charged until you have spoken to us and agreed the details.
How do I pay for a store order?
Whichever way suits you: cash, InstaPay, Vodafone Cash, bank transfer or Fawry. Our team arranges it with you when they confirm the reservation. All prices are in Egyptian Pounds.
Where can I read the Terms of Service?
Inside the app: side menu → Terms & Conditions. The latest version is always available there in English and Arabic. A web version is also published on the Terms page.
The app crashed or I found a bug. What do I do?
Email voltyks.inc@gmail.com with your iPhone model, iOS version, and a short note on what you were doing. Screenshots or screen recordings help us reproduce the issue and ship a fix faster.
Is the app available in Arabic?
Yes. Voltyks is fully localised in English and Arabic, with right to left layout. The language follows your iPhone's system setting, so just switch the device and the app follows.
Report a problem
For payment disputes, hardware issues, or account problems, email voltyks.inc@gmail.com with your registered phone or email and a short description. The more detail you include, the faster we can resolve it.
Partnerships & fleets
Want to list a fleet of chargers, partner with Voltyks, or talk integration with your business or building? Reach out to voltyks.inc@gmail.com and we'll route you to the right team.